Someone from the mattress decontamination and repair centre will contact you shortly afterwards with instructions and the next steps. This will include when the specialist packaging will be sent to you, how to package your mattress correctly and when you can expect collection.
Request a Collection
If you have any questions before submitting the form, please contact our support team on the details below, or use our live chat feature during office hours.
(Monday – Friday: 8 AM – 5:PM)
033 33 22 33 44 – Option 2
Alternative Support Number: 01179 585 484
*Cut off for next-day delivery and collection is 2 PM Monday-Friday. Next-day delivery and collection exclude weekends. For example: if you contact us before 2 PM on Friday, you will receive your box on the following Monday. If you contact us after 2 PM on Friday, you will receive your box on the following Tuesday.
Unit 109, Longmead Road
Emerald Park East
Medaco offer VAT exemption to qualifying customers. VAT exemption allows you to purchase eligible items at 0% rather than 20% VAT – saving you a significant amount of money. Our VAT exemption process is easy and allows you to answer the simple qualifying questions on the checkout page.