Customers are at the centre of everything Medaco do. See what some of our lovely customers have to say about us:

Great product advice

I just wanted to send an email to say thanks for your product recommendation. It has been delivered and set up today and the client is really pleased with it. So thank you for finding a product that met the brief and was quick to be dispatched.

Sara K

Thorough and efficient

Your engineer was very professional. He was wearing appropriate PPE and showed his COVID lateral flow test before he commenced working. He was very thorough and efficient then talked me through what he’d done.

Maria F

Instils Confidence

The engineer was extremely polite and professional. He explained to the nurses what the problem might have been and left the building with us confident and able to use the bath again.

Gerry C

Our own dedicated engineer

Our engineer is fantastic, what I like is he is “allocated” to us, he knows our service, he knows the individuals we staff and he knows my staff! It makes the whole process very positive.

J Burse

Keep up the good work!

Polite, friendly and professional… KEEP PROVIDING THE GREAT SERVICE YOU DO!

Norman T

Good experience

Good experience with your company, no improvement needed.

David R

Very Helpful

Perfect service, always very helpful if we need a call out.

Sam W

Always Professional

Always professional, helpful and patient, thank you.

Jay B

Extremely Reliable

One of the best companies I have ever had the pleasure of working with is Extremely reliable, friendly, and focused on the client. Maintain who you are as a company, as it’s real special.

Leigh G

Happy with Response

More than happy with the response and help we get from the Medaco team.

Graham T


Medaco has been excellent since taking over the contract.

Clara D

More than happy

I am more than happy with the service you provide.

Andrew S

Happy to Recommend

After the visit yesterday I would be happy to recommend Medaco. The gentlemen that visited was very professional in the way in which he worked.

Jacki P

Good Communication

We are very impressed with the service we receive. Always good communication and efficient in resolving our issues.

Angel S

Couldn’t ask for more.

We have used Medaco since our centre opened and have always been happy with the service provided. We couldn’t ask for more.

John C

Prompt Response

Prompt response- had the part needed on the van with him so no need to wait to resolve the issue.


Very Professional

Your engineer is always prompt to arrive on-site, very professional and talks through the work that he has completed.

Sue M

Worked Tirelessly

The engineer worked tirelessly to ensure that we were compliant at the end of the 2 days even though at very short notice we increased the size of the job.  Many thanks

Diane M

Extremely Conscientious

In this particular instance the engineer could not have been more helpful, he was extremely conscientious and went out of his way to resolve the problem.

Sue M


Very quick and professional

Alice H

Would Strongly Recommend

I could not think of any improvements that the engineer could make. The engineer is familiar with our service, is always professional and appropriate in his attitude, friendly and polite and unobtrusive when carrying out his work to keep disruption to a minimum. The engineer always discusses any issues that have arisen during the inspection and discusses recommendations. We are completely satisfied with this service and would strongly recommend it.

Linda J

Above and beyond customer service experience

A named engineer who has a real understanding of what we do within a nursing home as well as a complete understanding of all our equipment. This saves valuable time and money with an engineer who is familiar with the home and its equipment. Regular service intervals are driven by Medaco support, they really do provide great customer support from beginning to end of the process and exceptional engineering staff who strive for excellence and look for cost-effective solutions rather than say “it’s broken you need a new one” !. I would recommend Medaco unreservedly.

Hamish M