Patient Hoist Service and Maintenance Agreements
Keeping your patient lifting equipment in safe working order is both a legal obligation and a duty of care. Whether you manage a care home, NHS hospital, hospice or SEND school, Medaco provides flexible hoist servicing and maintenance agreements tailored to your needs and budget.
From our base in Bristol, we deliver a full range of patient hoist maintenance services including preventative inspections, LOLER and PUWER statutory inspections, and 24/7 emergency callout across England and Wales.
We understand that no two organisations are the same. That’s why every aspect of our service, from inspection frequency to the equipment covered, can be tailored to fit your operational requirements and your available budget.
Flexible Hoist Servicing Contracts for Care Homes, NHS Hospitals, Hospices and SEND Schools
At Medaco, we recognise that patient hoist procurement is already a significant investment for many health and care organisations. That’s why we’ve developed a range of maintenance and servicing options designed to flex around your budget without compromising on safety or compliance.
The one size fits all approach to hoist servicing and maintenance is not always a perfect fit. From ad-hoc preventative inspections to fully all-inclusive annual contracts, we have a solution that works for your facility.
Emergency Response and 24/7 Callout Service
As a primary maintenance resource for health and care establishments throughout England and Wales, Medaco operates a rapid response emergency callout service, available 24 hours a day, 365 days a year.
Our engineers are fully equipped and ready to respond to out-of-hours equipment failure or to provide backup support at any time of day. With access to parts and technical knowledge spanning all major hoist manufacturers, we can service and repair any make or model of patient hoists.
If you’re facing an urgent equipment failure, call our technical helpline on 03333 22 33 44. We’ll arrange for an engineer to visit, diagnose the issue, and carry out repairs as quickly as possible. For straightforward faults, we may be able to resolve the problem over the phone or dispatch a spare part on next-day delivery.
We also offer tiered response rates, so if you’re budget-conscious, you can choose a callout speed that suits you.
Medaco Preventative Maintenance and Inspection Services
1. Preventative Inspection
If an annual contract isn’t the right fit for your organisation, our preventative inspection and maintenance packages offer a flexible, low-cost alternative. You decide which items of equipment are covered, and we’ll schedule an engineer to inspect, advise, and quote for any remedial work needed.
We also handle all the admin by automatically recording inspection outcomes and scheduling your next visit, so you don’t have to.
Regular preventative inspection significantly reduces the likelihood of costly emergency callouts and unexpected downtime. Catching issues early means less disruption to your service users and your staff.
2. Statutory Inspection – LOLER and PUWER Compliance
Compliance with statutory inspection requirements is not optional. Medaco provides inspection services to ensure your equipment meets both:
- PUWER: Provision and Use of Work Equipment Regulations inspections
- LOLER: Lifting Operations and Lifting Equipment Regulations inspections
Failure to maintain up-to-date LOLER and PUWER records can expose your organisation to significant legal and regulatory risk. Our engineers are trained to conduct thorough audits and provide clear, compliant documentation.
LOLER requires that all lifting equipment used in the workplace (including patient hoists and ceiling track systems) is inspected by a competent person at least every six months. PUWER requires that all work equipment is maintained in an efficient state and in good working order. Medaco’s statutory inspection service covers both.
Detailed information on LOLER inspections can be found HERE.
All-Inclusive Hoist Servicing and Maintenance Contracts
The benefits
Regular hoist servicing is far more than a compliance exercise. It demonstrates a genuine commitment to the safety of your service users and the physical wellbeing of your staff and it delivers real operational benefits:
- Extends equipment lifespan = reducing the cost of early replacement
- Maintains optimal performance = so equipment operates safely and efficiently
- Reduces downtime = minimising disruption to care delivery
- Eliminates surprise costs = fewer emergency callouts and reactive repairs
What’s Included in the Contract
Our flagship all-inclusive annual service contract provides complete peace of mind. It includes:
- 24-hour service, 365 days a year
- PUWER and LOLER inspections and equipment audits
- Periodic preventative maintenance inspections
- 24-hour access to technical support
- Emergency response and callout services
- Full admin management of scheduling, records and compliance documentation
We handle everything so you can focus on running your facility, not worrying about equipment compliance.
Enquire today and set your mind at rest
Get in Touch with Us
Medaco is much more than a hoist servicing company. We’re a long-term partner for health and care organisations that need reliable, compliant, and cost-effective equipment maintenance.
Get in touch with our team to discuss your requirements and chances are we can save you money with our flexible, client-centred approach.
We also offer:
- Equipment sales
- Hoist Installations
- Equipment leasing
- Full after-sales service
- Assetain – Lifecycle management of your patient handling equipment assets
