Across the NHS, a growing number of Trusts are reviewing whether to bring patient-handling equipment servicing in-house. Rising cost pressures, greater scrutiny on compliance, and demand for faster response times are all contributing to a renewed interest in internal servicing models.

But while the trend is accelerating in 2026, going in-house brings significant operational and governance responsibilities. Trusts must be fully prepared to manage the risks, workforce challenges, and compliance requirements that outsourced partners traditionally absorb.

This guide outlines the key considerations every Trust should evaluate before deciding to shift servicing in-house.

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