Our Story Begins With You

Across care homes, hospital wards, and specialist schools, professionals like you carry out vital, often unseen work in support of those who need it most.

Medaco understands the pressures of the UK healthcare system, from regulatory demands and operational pressures to ensuring safety and continuity of care. Our focus is on making sure the equipment and infrastructure you rely on performs exactly as it should.

We’re not just a service provider. We’re a technically informed, responsive partner who understands the realities of frontline care. Whether it’s planned maintenance, urgent support, or navigating compliance, we work to reduce risk, remove friction, and give you the confidence to focus on what matters most – you and your patients.

Always Informed

Our commitment to our customers drives everything we do. Through confirmation, clarity, and confidence, we ensure that every interaction, from routine servicing to urgent support, reinforces trust and reliability. It’s how we help you deliver consistent care, backed by systems and partners you can depend on.

✓ Timely responses
✓ Regular proactive updates
✓ Clear Communication
✓ Facts and Data

Before you have to ask, we tell you.

Examples of our commitment 

  • Report a breakdown and you’ll have a visit time confirmed immediately.
  • You’ll receive regular updates of when the engineer is on his way to you.
  • Following a service visit, your report will arrive quickly.
  • Notification of pending obsolescence etc.