Join Our Team

Who we are

At Medaco, we believe our people are our greatest strength. We thrive on the talent, energy, and dedication of our team, and we’re proud to foster a culture where every individual truly makes a difference.

We’re a fast-growing, forward-thinking company built on strong values, innovation, and collaboration. Here, you’ll find more than just a job – you’ll find purpose, impact, and a team that’s as passionate as you are.

Whether you’re just starting out or bringing years of experience, we welcome fresh ideas and diverse perspectives with open arms. At Medaco, you’ll be supported, empowered, and greeted by friendly faces every step of the way.

Join us – and grow with a company that’s going places.

Be a part of something great.

SEE OPEN POSTIONS

Values

Career Opportunities

Life at Medaco

The Customers of Medaco

Care Home

Working in close collaboration with managers of care facilities, and their caregivers for over 30 years. We’ve become experts in improving the quality and capability of care plans – through helping you reduce cost and channelling your resources efficiently.

Hospitals

Formulating dynamic partnerships with the NHS and healthcare providers, we put nurses and patients first. Helping occupational therapists improve mobility while preventing complications, and expedite a recovery experience that is as safe, dignified and comfortable as possible.

SEND Schools

Children and young adults with reduced mobility and other special needs require a safe environment that empowers them to grow independent. Our ultimate goal is to help them achieve greater freedom, higher education, and better overall quality of life.

Customer Service Executive

Customer Service Executive – Bristol

Salary: £28,000–£30,000 | Type: Full-time, Permanent

Join Medaco Ltd, a leading provider of patient handling equipment to the NHS, care homes, and special schools. We’re looking for a proactive Customer Service Executive to deliver outstanding support to our customers and help drive account growth.

You’ll handle enquiries, manage service requests, and work closely with our sales and operations teams to ensure every customer receives excellent care.

What we offer:

£28K–£30K salary
Pension & private medical insurance
Profit sharing & sick pay
On-site parking

If you’re organised, friendly, and passionate about great service — we’d love to hear from you!

Apply Here: Customer Service Executive – Bristol BS16 7FG – Indeed.com

What happens after you apply?

🔹 Application Submission
Your CV, along with any additional documents you choose to include, is reviewed by the relevant manager and members of the interview team.

🔹 Initial Teams Call
You’ll be invited to a short video call – a relaxed conversation to get to know you better and give you a chance to ask questions.

🔹 Face-to-Face Interview
You’ll meet the team in person and take part in a comprehensive interview, including a presentation about Medaco. This ensures you fully understand the role and culture – and helps both sides see if it’s the right fit.

🔹 Your First Day
You’ll be warmly welcomed by the friendly faces of Medaco. It’s not just your first day – it’s the beginning of your journey at Medaco!

Life at Medaco

Life at Medaco

At Medaco, we believe work should be more than just a job – it should be a place where you feel valued, supported, and celebrated. That’s why we make sure our team is looked after in every way possible, from festive fun to real career growth.

Celebrations & Team Time

We love to treat our team – from Winter hampers to regular team days and all-staff meetings, we take the time to connect, reflect, and celebrate together. These moments help us build real bonds and a supportive culture that carries through everything we do.

Training & Career Growth

Your career matters to us. That’s why we offer ongoing training courses, development opportunities, and the support you need to grow. Whether you’re just starting out or aiming high, we’re here to help you build the best version of your professional self.

Growth by Sharing

We believe in rewarding smart thinking and shared success. Through our Growth by Sharing scheme, team members are encouraged to think like owners – saving costs where possible and improving how we work. The best part? Those savings go directly back into your pay packet as a bonus. When we win, we all win.

We Care

At Medaco, people come first. That’s why we’ve partnered with Sovereign Healthcare to support our team’s physical and mental wellbeing. We want every team member to feel their best – at work and beyond. Because when you’re supported, you can thrive.

Food, Always

Let’s face it – hungry employees don’t do their best work. So we make sure no one’s running on empty. Our kitchen is stocked with snacks and a fridge full of food, so you’re always fuelled and ready to go. Whether it’s a quick bite or a coffee break, you’ll be covered.

Values

*Hover over each value to see how we incorporate it into our everyday work life.

Being responsive at Medaco means reacting quickly and positively to communication, feedback, or changing circumstances, showing reliability and engagement.

Ownership at Medaco means taking responsibility for your tasks, outcomes, and impact — acting with initiative, accountability, and pride in your work as if the success of the business depends on you.

Communication at Medaco means sharing information clearly, respectfully, and effectively — whether speaking, writing, or listening — to ensure understanding, collaboration, and progress.

Kaizen is a continuous improvement philosophy that encourages employees at all levels to make small, ongoing changes to processes, aiming to enhance efficiency, quality, and workplace culture over time.

Get Interview Ready

Where to find us?

Unit 09
Longmead Road
Bristol
BS16 7FG

Parking Information:
You’re welcome to park either at the front or the back of the building. Medaco has designated parking spaces clearly marked. The rear entrance offers more parking availability, and it’s just a short walk around to the front door.