Third-Party Service and Maintenance Providers
When your Care Home, Special School or Hospital is in the market for a service and maintenance provider for your patient handling equipment, there are many options available and knowing who to work with can be a difficult decision to make.
When searching for a provider to partner with it is important to keep in mind what type of patient handling equipment the service and maintenance provider specialises in. i.e. Will the company you choose be a competent third party to thoroughly inspect all of your equipment, fault find/diagnose and be able to offer your care facility the repair or replacement as and when needed?
Making this consideration can help your facility better ensure you are working with experienced professionals who can provide you with quality work and peace of mind.
Pros to Using a Third-Party Service and Maintenance Provider
Occasionally, Care Homes, Special Schools and Hospitals believe they can only work with the manufacturer within the warranty period of their patient handling equipment, but this is not necessarily true. Although there can be added guarantees when doing so, there are third party providers that have long-standing relationships with top manufacturers and are trusted sources to service and maintain your care equipment. Here are some pros to working with an independent provider:
Some Providers Can Honour Your Equipment’s Warranty
Many service and maintenance providers have extensive experience in the field of patient handling equipment and often come with the backing of the manufacturer’s equipment they supply. You can often find when your equipment is within warranty, your third-party provider can honour your equipment’s warranty on a case by case basis.
When it comes to the cost of a third-party service and maintenance provider, you will often find their prices to be much more competitive than the manufacturer themselves. An independent provider often has the capacity to service the whole range of your patient handling equipment and therefore has access to a wider selection of spare parts and replacement equipment. This flexibility of care and accessibility to equipment and spare parts allows the third party to give you rates that are reflective of economies of scale, meaning your care facility can benefit from a lower unit cost per item.
Quality Supply of Parts
All independent patient handling equipment service and maintenance providers will abide by MHRA regulations (Medical Health Regulatory Authority) and should offer the option to supply and fit OEM parts when servicing your equipment. OEM parts are the Original Equipment Manufactured parts, which helps to further certify the quality of replacement parts they use.
Conversely, for service parts, the independent third party can sometimes provide alternative parts that are not OEM. Reasons your provider may choose to do so are as follows:
- The part’s specification is equivalent or superior to the OEM part
- Your partnering provider is fitting non-safety critical parts like batteries or handsets
- They are able to source parts that will offer cost savings that can be passed on to you
- When there are supply chain issues and your partnering provider can help sort parts more efficiently