Hoist Servicing and Maintenance Agreements

Maintaining your equipment in good condition is not only a legal requirement, it also keeps your service users safe, and minimises disruption or inconvenience. Medaco is a leading supplier of patient lifting equipment to the NHS healthcare, care homes, hospices, and special education sectors.

From our base in Bristol, we provide a range of hoist servicing plus preventative maintenance, and statutory hoist inspection services throughout England and Wales.

Elements such as preventative maintenance and equipment condition monitoring can be tailored according to your needs and the budget that you have available.

Flexible Patient Hoist Servicing Contracts for care homes, NHS hospitals, hospices and SEND schools

At Medaco we work hard to offer a range of patient hoist maintenance services to meet the varying needs as well as the available budget of our clients. We understand that the cost of patient hoist procurement alone can be a financial strain for many establishments. As a result, the annual maintenance budget is often under downward pressure.  

The one size fits all approach to hoist servicing and maintenance is not always a perfect fit. So let’s take a closer look at the range of servicing and maintenance options we offer to make life easier for our clients.

Enquire today and set your mind at rest

Emergency Response and Call-Out Service

As a primary maintenance resource for health and care establishments throughout England and Wales, Medaco operates a rapid response emergency call-out service. This is available 24 hours a day and 365 days of the year. 

Our expert engineers are standing by with fully equipped vehicles, ready to respond to out-of-hours equipment failure, as well as provide the swift backup you might need at any time of day. 

We offer a comprehensive emergency response service, and with access to all of the main hoist manufacturers, we are confident that we can service and repair any make or model of patient hoists.


If you have an equipment failure and you need an urgent response, you can call our technical help centre on 03333 22 33 44. We then arrange for an engineer to visit you to diagnose the issue and repair the equipment. 

For straightforward repairs, we may be able to provide assistance over the phone, or by rushing a spare part out to you on next-day delivery service. In all cases, our goal is to get your equipment back up and running as soon as possible. 

We are only too aware of how disruptive it can be when critical equipment breaks down, but for the budget-conscious, we do also offer response rates priced according to how quickly you would like us to attend.


Medaco Preventative Maintenance and Inspection Services

1. Preventative Inspection

As an alternative to an annual contract, we can tailor a preventative inspection and maintenance package to suit your requirements and your available budget. This is a relatively low-cost and customer-led service. You can decide the items of equipment to be covered.

We then schedule an engineer to inspect, advise, and if necessary, quote for any remedial work required. We also help you reduce your admin costs and potential headaches by recording and automatically scheduling your next visit.

Investment in regular equipment inspection can pay dividends by minimising the potential for disruptive downtime. Potential issues can be dealt with before they materialise and reduce the chances of a more costly emergency call-out.

2. Statutory Inspection

We also offer options for statutory equipment audits and hoist inspections:

  • Provision and Use of Work Equipment Regulations (PUWER) inspections
  • Lifting Operations and Lifting Equipment Regulations (LOLER) Inspections

Detailed information on LOLER inspections can be found HERE.

Medaco All-Inclusive Servicing and Maintenance Contracts

The benefits 

Hoist servicing is not just a tick box exercise. Regular equipment servicing and preventative maintenance demonstrate a commitment to the health and safety of your service users, as well as a concern for the physical health and well-being of your staff.

You get additional benefits too. Servicing prolongs the life of your equipment and maintains optimal performance. It also helps to minimise downtime and reduce the chance of disruption and expense as a result of equipment failure and emergency call-outs.

The contract

Our flagship annual service contract offers 24-hour service for 365 days of the year. Included as part of that service, we provide PUWER, LOLER, inspections and equipment audits, periodic maintenance inspections, and 24-hour access to technical support and emergency response services. 

We take care of all of the admin related to equipment auditing and inspection so that you can get on with running your facility. We prevent you from having to worry about the safety or condition of your equipment. We inspect, intervene and repair so that your essential services are always up and running.

Get in Touch with Us

Medaco is much more than a hoist servicing and equipment repair company. We invite you to get in touch with our helpful and friendly teams to discuss your requirements further.

The chances are that with our flexible, client-centred approach, we can save you money! 

We also offer:

  • Equipment sales                  
  • Equipment leasing
  • Full after-sales service