2. Handset not Working
A hand controller operates every profiling bed to enable care staff to use all the functions. Medaco is often called out to look at profiling beds with handset issues or asked to supply handsets for customers to fit themselves.
Handsets are robust parts, but they can receive heavy use. There are several causes of faulty handsets and unfortunately, they mostly occur through misuse. Common problems we see are people pulling/stretching the handset too much, causing damage to the cables or the handset coming loose from the control box.
As mentioned before, if some functions work (except for one or two), or it works intermittently by fiddling around with the cable, the handset could have come away slightly from the control box. So a few of the pins might still connect but not all of them, or there may be a small break in the cable. Alternatively, if your hand control isn’t working at all, someone could have pulled the handset away from the control box, but not quite all the way out.
If staff leave handsets hanging off the bed, this can cause damage to the handsets themselves, as someone might step on them or get the cable trapped.
How to Reduce the Cost of Handset Related Repairs for Profiling Beds:
Regular refresher training and advice on how to use and maintain profiling beds are key to reducing this issue. Simple tips like reminding staff to hook the hand controls on the bed and not pull them beyond their stretch should help to reduce this type of breakdown or the need for frequently replacing handsets.
If you find you have a handset issue, first check that it is fully plugged into the control box and not loose. Depending on your profiling beds, you may have another bed that uses the same handset which you can use as a substitute, to see if a different handset works before calling out an engineer. It may be that you just need a replacement handset that we can send to you on next-day delivery, reducing the cost of a callout.
Some handsets have a locking function on the back to prevent service users from adjusting the position of the profiling bed – It’s worth checking to see if someone has activated this before calling out an engineer.